Intensive Case Management

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Description of Program

Our Intensive Case Management (ICM) program offers individual support for people with multiple and complex support needs.

ICM extends beyond crisis-driven or short-term interventions. It coordinates and addresses housing, and assists clients to maintain their accommodation, wellbeing, social connections and other issues that may impact on their long-term wellbeing. Support is provided for up to 6 months.

The program provides sustained, intensive levels of support and active referrals to appropriate specialist services to clients who need help in maintaining housing, and reduce the incidence of re-presenting to homelessness services.

Eligibility Criteria

People experiencing chronic homelessness with high and complex needs

Client Type

  • Singles and Couples
  • Young People (15-25)


  • Council areas of Greater Dandenong,
  • Casey,
  • Cardinia,
  • Frankston and
  • Mornington Peninsula
  • East St Kilda services people under 25 years old from anywhere within Victoria

Referral/Application Process

Via the entry points or direct contact from homelessness services