Feedback, complaints and privacy
Launch Housing is committed to constantly reviewing and improving our services and we welcome your feedback. Launch Housing values all feedback, both negative and positive, and we believe it’s important to give clients the opportunity to influence the way we provide our services. This includes the ability to raise complaints about the delivery of services and have them dealt with fully, fairly and within a reasonable time frame.
To provide feedback on our services please email [email protected].
Launch Housing is committed to protecting the privacy and confidentiality of our clients and ensuring that we meet our obligations under the Privacy Act (2000), the Health Records Act (2001) and the Charter of Human Rights and Responsibilities Act (2006).
To find out more about making a complaint and how we protect your privacy, download our Working Together – Feedback, Complaints and Privacy brochure. If you have a general enquiry (including feedback on our website) please email us [email protected].