Get Help

If you are in crisis call 1800 825 955

To access Launch Housing crisis accommodation, support services, or to get into emergency accommodation in Melbourne you must first go to a homelessness access point in your area. Our homelessness access points at Collingwood, St Kilda and Cheltenham offer you a way out of homelessness.

Opening Hours
Monday to Friday
9am to 5pm

To get housing advice or to speak to a support worker call 1800 825 955 (24/7 toll-free).

If you phone outside of business hours you’ll be redirected to the Salvation Army St Kilda crisis service.


We are an essential community service and remain open during Melbourne’s lockdown.

If you are at risk of, or experiencing homelessness please call 1800 825 955 to speak to a housing support worker for advice. Anyone who is able to should contact homelessness services via phone rather than attending in person to minimise the risk of transmission.

Still, if you need to go to a homelessness access point our Collingwood, St Kilda and Cheltenham offices remain open Monday to Friday, 9am till 5pm and can provide a crisis response to your immediate accommodation needs and connect you to other support services.

Our Housing Services

Launch Housing is a Melbourne based homelessness and housing support service. We offer housing assistance to all individuals and provide specialist supports for families, young people, and children in crisis.

Sleeping rough in Melbourne is on the rise and our support workers can help those sleeping rough with emergency housing as well as long-term housing solutions.

If you spot someone rough sleeping in the areas of Stonnington, Port Phillip, Frankston, Dandenong and City of Melbourne you can call the Rough Sleeper’s Initiative (RSI) on 8598 1170.

Domestic Violence

If you are experiencing domestic violence and are in danger right now call 000. You can also get 24 hour advice and assistance from safe steps Family Violence Response Centre on toll-free 1800 015 188.

If you are experiencing family violence, you can now apply for court protection. Use the Neighbourhood Justice Centre’s new online Family Violence Intervention Order application. It’s easy to use, safe, and password protect. Fill it in where and when it’s safest to do so.

Visit us in Collingwood

If you need assistance, you can visit us at 68 Oxford St, Collingwood VIC 3066

Visit us in St Kilda

If you need assistance, you can visit us at 122 Chapel St, St Kilda VIC 3182

Visit us in Cheltenham

If you need assistance, you can visit us at 11 Chesterville Rd, Cheltenham 3192