Get Help

If you are in crisis call 1800 825 955

To access Launch Housing crisis accommodation, support services, or to get into emergency accommodation in Melbourne you must first go to a homelessness access point in your area. Our homelessness access points at Collingwood, St Kilda and Cheltenham offer you a way out of homelessness.

Opening Hours*
Monday to Friday
9am to 5pm

*During the holiday break our Launch Housing Collingwood & St Kilda homelessness access points (offices) will be open on 29, 30 and 31 December this year. Opening hours are 9am – 5pm. Our Cheltenham office will be closed during the holiday period. 

To get housing advice or to speak to a support worker call 1800 825 955 (24/7 toll-free).

If you phone outside of business hours you’ll be redirected to the Salvation Army St Kilda crisis service.

Our Housing Services

Launch Housing is a Melbourne based homelessness and housing support service. We offer housing assistance to all individuals and provide specialist supports for families, young people, and children in crisis.

Sleeping rough in Melbourne is on the rise and our support workers can help those sleeping rough with emergency housing as well as long-term housing solutions.

If you spot someone rough sleeping in the areas of Stonnington, Port Phillip, Frankston, Dandenong and City of Melbourne you can call the Rough Sleeper’s Initiative (RSI) on 8598 1170.

Domestic Violence

If you are experiencing domestic violence and are in danger right now call 000. You can also get 24 hour advice and assistance from safe steps Family Violence Response Centre on toll-free 1800 015 188.

If you are experiencing family violence, you can now apply for court protection. Use the Neighbourhood Justice Centre’s new online Family Violence Intervention Order application. It’s easy to use, safe, and password protect. Fill it in where and when it’s safest to do so.