This is a free call at anytime that connects you to housing and support workers in your local area.
Outside of business hours, you will be connected to Salvation Army Crisis Services.
Safe Steps provides free and confidential support available 24/7, and specialised support for anyone experiencing domestic or family violence, including safety planning and emergency accommodation.
📞 Safe Steps – 1800 015 188
If you or someone else is in immediate danger, call emergency services immediately on 000.
📞 Emergency services – 000
To access crisis accommodation, support services, or emergency accommodation in Melbourne, the first step is to contact a homelessness access point.
Call the state-wide support line on 1800 825 955 to be connected with your nearest access point. You'll speak with trained staff in a safe, confidential environment to discuss your options and next steps.
📞 Lifeline Australia – 13 11 14 – free call, 24/7
📞 MensLine Australia – 1300 78 99 78 – free call, 24/7
You can call the National Debt Helpline to speak to a financial counselor.
📞 National Debt Helpline – 1800 007 007 – free call, open from 9:30 am – 4:30 pm, Monday to Friday
Find out how we’re working with local councils and service providers to end rough sleeping through our Advance to Zero initiative, Melbourne Zero.
