Contact Us
IF YOU
ARE IN
CRISIS CALL 
1800 825 955 

Do you need help?

If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7) or contact us about our services and programs.

Launch Housing takes referrals from Opening Doors, a state wide program which coordinates support to people experiencing homelessness. Launch Housing has three homelessness entry points providing support services in the Melbourne Metropolitan area. You can drop into any of these 3 sites in person Monday to Friday 9am – 5pm. Entry points are located in Collingwood, Cheltenham and St Kilda. Learn more about entry points.

Domestic Violence

If you are experiencing domestic violence and require urgent assistance you should call the police on 000. Otherwise you can call or go in person to your local police station to make a report. You can also get 24 hour advice, support and assistance from safe steps Family Violence Response Centre on toll-free 1800 015 188.

If you are experiencing family violence, you can now apply for court protection when and where you need to. Use the Neighbourhood Justice Centre’s new online Family Violence Intervention Order application. Easy to use, safe, and password protected. Fill it in in your own time, where and when it’s safest to do so. You can also get assistance completing an application at your local Magistrates Court. The Registrar is able to speak to you about your application.

Our Offices

Collingwood Housing, Support and Outreach

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
68 Oxford Street, Collingwood, Victoria 3066 You can drop in between 9am-5pm Monday to Friday. We recommend you come earlier in the day if possible.If you need assistance in applying for public housing, please phone our office to discuss how we can assist you.
Housing 1800 048 325 9288 9611  9288 9602 [email protected]
Support 9288 9611  9288 9601

Southbank Crisis Accommodation and Housing Support

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
 Southbank Crisis Accommodation and Housing Support  (03) 9699 4566   (03) 9682 2070  [email protected] 52 Haig Street, South Melbourne 3205 9am – 5pm

South Melbourne Crisis Accommodation and Housing Support for Families

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Crisis Accommodation and Housing Support – Families 8626 5500  8626 5599 [email protected] 217 Cecil Street, South Melbourne, Victoria 3205 9am – 5pm

East St Kilda Crisis Accommodation and Housing Support for Women

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Crisis Accommodation and Housing Support – Women 9525 8499  9525 8590 [email protected] 346 Dandenong Road, East St Kilda, Victoria 3182 9am – 5pm

St Kilda Housing, Support and Outreach

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
All services 8598 1111 8598 1101 [email protected] 122 Chapel Street, St Kilda, Victoria 3182 Drop in between 9am – 5pm. If you need assistance with public housing, please call our office to discuss how we can help.
Housing 8598 1111 8598 1101 9am – 5pm
Support 8598 1188 8598 1101 9am – 5pm
Outreach
8598 1111
8598 1101 9am – 5pm

Bob's Place Dandenong Crisis Accommodation, Housing Support and Family Focus

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Crisis Accommodation, Housing Support and Family Focus 9792 0750  9792 0751 [email protected] 35 Robinson Street, Dandenong, Victoria 3175 9am – 5pm

Cheltenham Housing and Support

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Housing and Support 9556 5777 9584 9980 [email protected] Level 1, 11 Chesterville Road, Cheltenham, Victoria 3192 9am – 5pm

Prahran Tenancy and Property and Housing Options

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Tenancy and Property 9537 7999 9537 7797
Housing Options 9526 8005 9537 7797

Education First Youth Foyer at Holmesglen Institute

Education First Youth Foyer at Holmesglen Institute

629 Waverley Road, Glen Waverley, Victoria 3150

E: [email protected]

Fax: 9564 6489 | P: 03 9564 6488

Education First Youth Foyer at Kangan Institute

Education First Youth Foyer at Kangan Institute

30 Cavendish Street, Broadmeadows, Victoria 3047

E: [email protected]

P: (03) 9309 3946

Northcote Support

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Support services Toll-free: 1800 834 125

03 9466 0100

 9466 0101  [email protected]

South Yarra Young Adults' Service

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Young Adults’ Service 9826 9888 [email protected] 60 Wilson Street, South Yarra, Victoria 3141 9am – 5pm

Common Ground

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Supportive housing 8359 0200  8359 0201 Elizabeth Street Common Ground

Southbank Administration

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Southbank Administration ( HR, Finance, IT and Client Services) (03) 9699 6388  (03) 9699 6790 [email protected] 52 Haig Street, South Melbourne 3205 9am – 5pm

Collingwood Administration

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Administration & CEO’s Office (03) 9288 9600 (03) 9288 9601 [email protected] 68 Oxford Street, Collingwood, Victoria 3066 9am – 5pm

Launch Housing Research

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Mezzanine level, 145 Smith Street, Fitzroy, Victoria 3065 03 9288 9802
Violet Kolar, Assistant Manager—Research [email protected] [email protected]
Deb Batterham, Researcher Tue: 9288 9811Mon, Thu, Fri: 9214 4418 [email protected]

Fitzroy Administration

SERVICE PHONE FAX EMAIL ADDRESS OPEN HOURS
Mezzanine floor, 145 Smith Street, Fitzroy, Victoria 3065 9am – 5pm
Fundraising  1800 720 660  [email protected]
Media enquiries (Communications team) 0447 964 899  [email protected]

Feedback, complaints and privacy

Launch Housing is committed to constantly reviewing and improving our services and we welcome your feedback. Launch Housing values all feedback, both negative and positive, and we believe it’s important to give clients the opportunity to influence the way we provide our services. This includes the ability to raise complaints about the delivery of services and have them dealt with fully, fairly and within a reasonable time frame.

To provide feedback on our services please complete the contact form below.

Launch Housing is committed to protecting the privacy and confidentiality of our clients and ensuring that we meet our obligations under the Privacy Act (2000), the Health Records Act (2001) and the Charter of Human Rights and Responsibilities Act (2006).

To find out more about making a complaint and how we protect your privacy, download our Working Together – Feedback, Complaints and Privacy brochure.

Get in touch

If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7) or contact us about our services and programs.  

This form is for general enquiries only and the enquiries received through this contact form are not monitored 24/7.