Contact Us
IF YOU
ARE IN
CRISIS CALL 
1800 825 955 

Do you need help?

If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7) or contact us about our services and programs.

If you are experiencing domestic violence and require urgent assistance you should call the police on 000. Otherwise you can call or go in person to your local police station to make a report. You can also get 24 hour advice, support and assistance from safe steps Family Violence Response Centre on toll-free 1800 015 188.

If you are experiencing family violence, you can now apply for court protection when and where you need to. Use the Neighbourhood Justice Centre’s new online Family Violence Intervention Order application. Easy to use, safe, and password protected. Fill it in in your own time, where and when it’s safest to do so. You can also get assistance completing an application at your local Magistrates Court. The Registrar is able to speak to you about your application.

Our Offices

Collingwood Administration

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Administration & Corporate(03) 9288 9600(03) 9288 9601info@launchhousing.org.au68 Oxford Street, Collingwood, Victoria 30669am – 5pm

Southbank Administration

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Southbank Administration (The CEO’s office, HR, Finance, IT and Client Services)(03) 9699 6388 (03) 9699 6790info@launchhousing.org.au52 Haig Street, South Melbourne 32059am – 5pm

Launch Housing Research

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Mezzanine level, 145 Smith Street, Fitzroy, Victoria 306503 9288 9802
Violet Kolar, Assistant Manager—Researchviolet.kolar@launchhousing.org.auviolet.kolar@launchhousing.org.au
Deb Batterham, ResearcherTue: 9288 9811Mon, Thu, Fri: 9214 4418deb.batterham@launchhousing.org.au

Northcote Support

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Support servicesToll-free 1800 834 1259466 0100 9466 0101 info@launchhousing.org.au

Collingwood Housing, Support and Outreach

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
68 Oxford Street, Collingwood, Victoria 3066You can drop in between 9am-5pm Monday to Friday. We recommend you come earlier in the day if possible.If you need assistance in applying for public housing, please phone our office to discuss how we can assist you.
Housing1800 048 325 9288 9611 9288 9602info@launchhousing.org.au
Support9288 9611 9288 9601

Fitzroy Administration

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Mezzanine floor, 145 Smith Street, Fitzroy, Victoria 30659am – 5pm
Fundraising 1800 720 660 supporters@launchhousing.org.au
Media enquiries (Communications team) 0417 347 114 communications@launchhousing.org.au

Southbank Crisis Accommodation and Housing Support

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
 Southbank Crisis Accommodation and Housing Support (03) 9699 4566  (03) 9682 2070 southbank@launchhousing.org.au52 Haig Street, South Melbourne 32059am – 5pm

South Melbourne Crisis Accommodation and Housing Support for Families

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Crisis Accommodation and Housing Support – Families8626 5500 8626 5599southmelbourne@launchhousing.org.au217 Cecil Street, South Melbourne, Victoria 32059am – 5pm

South Yarra Young Adults' Service

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Young Adults’ Service9826 9888southyarra@launchhousing.org.au60 Wilson Street, South Yarra, Victoria 31419am – 5pm

Prahran Tenancy and Property and Housing Options

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Tenancy and Property9537 79999537 7797
Housing Options9526 80059537 7797

East St Kilda Crisis Accommodation and Housing Support for Women

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Crisis Accommodation and Housing Support – Women9525 8499 9525 8590eaststkilda@launchhousing.org.au346 Dandenong Road, East St Kilda, Victoria 31829am – 5pm

St Kilda Housing, Support and Outreach

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
All services8598 11118598 1101stkilda@launchhousing.org.au122 Chapel Street, St Kilda, Victoria 3182Drop in between 9am – 5pm. If you need assistance with public housing, please call our office to discuss how we can help.
Housing8598 11118598 11019am – 5pm
Support8598 11888598 11019am – 5pm
Outreach
8598 1111
8598 11019am – 5pm

Cheltenham Housing and Support

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Housing and Support9556 57779584 9980cheltenham@launchhousing.org.auLevel 1, 11 Chesterville Road, Cheltenham, Victoria 31929am – 5pm

Bob's Place Dandenong Crisis Accommodation, Housing Support and Family Focus

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Crisis Accommodation, Housing Support and Family Focus9792 0750 9792 0751dandenong@launchhousing.org.au35 Robinson Street, Dandenong, Victoria 31759am – 5pm

Education First Youth Foyer at Holmesglen Institute

Education First Youth Foyer at Holmesglen Institute

629 Waverley Road, Glen Waverley, Victoria 3150

E: foyerbm@launchhousing.org.au

Fax: 9564 6489 | P: 03 9564 6488

Education First Youth Foyer at Kangan Institute

Education First Youth Foyer at Kangan Institute

30 Cavendish Street, Broadmeadows, Victoria 3047

E: foyerbm@launchhousing.org.au

P: (03) 9309 3946

Common Ground

SERVICEPHONEFAXEMAILADDRESSOPEN HOURS
Supportive housing8359 0200 8359 0201Elizabeth Street Common Ground

Feedback, complaints and privacy

Launch Housing is committed to constantly reviewing and improving our services and we welcome your feedback. Launch Housing values all feedback, both negative and positive, and we believe it’s important to give clients the opportunity to influence the way we provide our services. This includes the ability to raise complaints about the delivery of services and have them dealt with fully, fairly and within a reasonable time frame.

To provide feedback on our services please complete the contact form below.

Launch Housing is committed to protecting the privacy and confidentiality of our clients and ensuring that we meet our obligations under the Privacy Act (2000), the Health Records Act (2001) and the Charter of Human Rights and Responsibilities Act (2006).

To find out more about making a complaint and how we protect your privacy, download our Working Together – Feedback, Complaints and Privacy brochure here.

If you have a general enquiry (including feedback on our website) please complete the contact form below.

Get in touch

If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7) or contact us about our services and programs.  

This form is for general enquiries only and the enquiries received through this contact form are not monitored 24/7.