Contact Us

If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7).

Launch Housing takes referrals from Opening Doors, a state wide program which coordinates support to people experiencing homelessness.

Launch Housing has three access points (offices) providing homelessness services in the Melbourne Metropolitan area.

At a homelessness access point you will be given an assessment, housing information and accommodation assistance.

You can drop into any of these three sites in person Monday to Friday 9am – 5pm.

Launch Housing access points are located in Collingwood, Cheltenham and St Kilda.

Domestic Violence

If you are experiencing domestic or family violence and require urgent help call the police on 000.

Otherwise you can call or go in person to your local police station to make a report. You can also get 24 hour advice, and support from safe steps Family Violence Response Centre on toll-free 1800 015 188.

Private Rental Support Program

Launch Housing’s Private Rental Assistance Program (PRAP) provides people at risk of, or experiencing homelessness with financial and practical assistance to establish and maintain private rental tenancies.

If you have been approved for a property and need help with your first month’s rent or if you are behind in your rent and need help with rent arrears you can apply for PRAP assistance.

Collingwood Housing, Support, Outreach and General Enquiries

Phone: 1800 048 325 or 9288 9611

Fax: 9288 9602

Email: [email protected]

Address

68 Oxford Street, Collingwood, Victoria 3066

Opening hours: Drop in Monday to Friday between 9am – 5pm.

Launch Housing Collingwood is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.

St Kilda Housing, Support and Outreach

All services

Phone: 8598 1111

Fax: 8598 1101

Email: [email protected]

Address

122 Chapel Street, St Kilda, Victoria 3182

Opening hours: Monday to Friday, 9am – 5pm.

Launch Housing St Kilda is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.

Housing & Outreach

Phone: 8598 1111

Fax: 8598 1101

Support

Phone: 8598 1188

Fax: 8598 1101

Elizabeth Street Common Ground

Permanent supportive housing

Phone: 8359 0200

Fax: 8359 0201

Address

660 Elizabeth St, Melbourne VIC 3000

Education First Youth Foyer at Holmesglen Institute

Phone: 9564 6488

Fax: 9564 64890

Email: [email protected]

Address

629 Waverley Road, Glen Waverley, Victoria 3150

Launch Housing Research

Violet Kolar, Research Lead

Phone: 9288 9802

Email: [email protected]

Deb Batterham, Researcher

Email: [email protected]

Prahran Tenancy, Property and Housing Options

Tenancy and Property

Phone: 9526 8000

Fax: 9537 7797

Housing Options

Phone: 9526 8000

Fax: 9537 7797

Address

1/255 High St, Prahran VIC 3181

Opening hours: Monday to Friday, 9am to 5pm

Southbank Crisis Accommodation and Housing Support

All services

Phone: 9699 4566

Fax: 9682 2070

Email: [email protected]

Address

52 Haig Street, South Melbourne 3205

Opening hours: Monday to Friday, 9am to 5pm

Communications & Fundraising

Media Enquiries

Clare Lawson

Mobile: 0447 964 899

Email: [email protected]

Fundraising Enquiries

For all enquiries related to fundraising, donations, receipts, privacy, and removal from lists please email us at the following address.
Email: [email protected]