Contact Us
If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7).
Launch Housing takes referrals from Opening Doors, a state wide program which coordinates support to people experiencing homelessness.
Launch Housing has three access points (offices) providing homelessness services in the Melbourne Metropolitan area.
At a homelessness access point you will be given an assessment, housing information and accommodation assistance.
You can drop into any of these three sites in person Monday to Friday 9am – 5pm.
Launch Housing access points are located in Collingwood, Cheltenham and St Kilda.
Domestic Violence
If you are experiencing domestic or family violence and require urgent help call the police on 000.
Otherwise you can call or go in person to your local police station to make a report. You can also get 24 hour advice, and support from safe steps Family Violence Response Centre on toll-free 1800 015 188.
Private Rental Support
Due to the COVID-19 crisis many more people are at risk of homelessness and in need of private rental supports to maintain their tenancy.
If you are experiencing difficulty paying your rent, please contact the Private Rental Assistance Program on 03 9556 5775.
To be eligible for Launch Housing’s private rental supports you must reside in one of the following Local Government Areas:
- Cities of Greater Dandenong, Casey and Cardinia Shire
- Cities of Port Philip, Stonnington, Glen Eira, Bayside, Kingston, Frankston and the Mornington Peninsula
- City of Yarra, Darebin, Banyule, Nillumbik and Whittlesea
Collingwood Housing, Support and Outreach
Phone: 1800 048 325 or 9288 9611
Fax: 9288 9602
Email: [email protected]
Address
68 Oxford Street, Collingwood, Victoria 3066
Opening hours: Drop in Monday to Friday between 9am – 5pm.
Launch Housing Collingwood is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.
Cheltenham Housing and Support
Phone: 9556 5777
Fax: 9584 9980
Email: [email protected]
Address
Level 1, 11 Chesterville Road, Cheltenham, Victoria 3192
Opening hours: Monday to Friday 9am – 5pm
Launch Housing Cheltenham is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.
St Kilda Housing, Support and Outreach
All services
Phone: 8598 1111
Fax: 8598 1101
Email: [email protected]
Address
122 Chapel Street, St Kilda, Victoria 3182
Opening hours: Monday to Friday, 9am – 5pm.
Launch Housing St Kilda is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.
Housing & Outreach
Phone: 8598 1111
Fax: 8598 1101
Support
Phone: 8598 1188
Fax: 8598 1101
Bob’s Place Dandenong Crisis Accommodation, Housing Support and Family Focus
All services
Phone: 9792 0750
Fax: 9792 0751
Email: [email protected]
Address
35 Robinson Street, Dandenong, Victoria 3175
Opening hours: Monday to Friday, 9am to 5pm
Elizabeth Street Common Ground
Permanent supportive housing
Phone: 8359 0200
Fax: 8359 0201
Address
660 Elizabeth St, Melbourne VIC 3000
East St Kilda Crisis Accommodation and Housing Support for Women
All services
Phone: 9525 8499
Fax: 9525 8590
Email: [email protected]
Address
346 Dandenong Road, East St Kilda, Victoria 3182
Opening hours: Monday to Friday, 9am to 5pm
Education First Youth Foyer at Holmesglen Institute
Phone: 9564 6488
Fax: 9564 64890
Email: [email protected]
Address
629 Waverley Road, Glen Waverley, Victoria 3150
Education First Youth Foyer at Kangan Institute
Phone: 9309 3946
Email: [email protected]
Address
30 Cavendish Street, Broadmeadows, Victoria 3047
Launch Housing Research
Violet Kolar, Research Lead
Phone: 9288 9802
Email: [email protected]
Deb Batterham, Researcher
Phone: Tue: 9288 9811 Mon, Thu, Fri: 9214 4418
Email: [email protected]
Northcote Support
Support services
Toll free: 1800 834 125
Phone: 9466 0100
Fax: 9466 0101
Email: [email protected]
Address
279 High St, Northcote ,Victoria 3070
Opening hours: Monday to Friday, 9am to 5pm
South Melbourne Crisis Accommodation and Housing Support for Families
All services
Phone: 8626 5500
Fax: 8626 5599
Email: [email protected]
Address
217 Cecil Street, South Melbourne, Victoria 3205
Opening hours: Monday to Friday, 9am to 5pm
South Yarra Young Adults’ Service
Phone: 9826 9888
Email: [email protected]
Address
60 Wilson Street, South Yarra, Victoria 3141
Opening hours: Monday to Friday, 9am to 5pm
Southbank Crisis Accommodation and Housing Support
All services
Phone: 9699 4566
Fax: 9682 2070
Email: [email protected]
Address
52 Haig Street, South Melbourne 3205
Opening hours: Monday to Friday, 9am to 5pm
Collingwood Administration
Administration & CEO’s Office
Phone: (03) 9288 9600
Fax: (03) 9288 9601
Email: [email protected]
Address
1A 68 Oxford Street, Collingwood, Victoria 3066
Opening hours: Monday to Friday, 9am to 5pm
Fitzroy Administration
Media enquiries
Luisa Saccotelli
Mobile: 0447 964 899
Email: [email protected]
Southbank Administration
HR, Finance, IT and Client Services
Phone: 9699 6388
Fax: 9699 6790
Email: [email protected]
Address
52 Haig Street, South Melbourne 3205
Opening hours: Monday to Friday, 9am – 5pm