Contact Us

If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7).

Launch Housing takes referrals from Opening Doors, a state wide program which coordinates support to people experiencing homelessness.

Launch Housing has three access points (offices) providing homelessness services in the Melbourne Metropolitan area.

At a homelessness access point you will be given an assessment, housing information and accommodation assistance.

You can drop into any of these three sites in person Monday to Friday 9am – 5pm.

Launch Housing access points are located in Collingwood, Cheltenham and St Kilda.

Domestic Violence

If you are experiencing domestic or family violence and require urgent help call the police on 000.

Otherwise you can call or go in person to your local police station to make a report. You can also get 24 hour advice, and support from safe steps Family Violence Response Centre on toll-free 1800 015 188.

Private Rental Support

Due to the COVID-19 crisis many more people are at risk of homelessness and in need of private rental supports to maintain their tenancy.

If you are experiencing difficulty paying your rent, please contact the Private Rental Assistance Program on 03 9556 5775.

To be eligible for Launch Housing’s private rental supports you must reside in one of the following Local Government Areas:

  • Cities of Greater Dandenong, Casey and Cardinia Shire
  • Cities of Port Philip, Stonnington, Glen Eira, Bayside, Kingston, Frankston and the Mornington Peninsula
  • City of Yarra, Darebin, Banyule, Nillumbik and Whittlesea

Collingwood Housing, Support and Outreach

Phone: 1800 048 325 or 9288 9611

Fax: 9288 9602

Email: [email protected]

Address

68 Oxford Street, Collingwood, Victoria 3066

Opening hours: Drop in Monday to Friday between 9am – 5pm.

Launch Housing Collingwood is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.

Cheltenham Housing and Support

Phone: 9556 5777

Fax: 9584 9980

Email: [email protected]

Address

Level 1, 11 Chesterville Road, Cheltenham, Victoria 3192

Opening hours: Monday to Friday 9am – 5pm

Launch Housing Cheltenham is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.

St Kilda Housing, Support and Outreach

All services

Phone: 8598 1111

Fax: 8598 1101

Email: [email protected]

Address

122 Chapel Street, St Kilda, Victoria 3182

Opening hours: Monday to Friday, 9am – 5pm.

Launch Housing St Kilda is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.

Housing & Outreach

Phone: 8598 1111

Fax: 8598 1101

Support

Phone: 8598 1188

Fax: 8598 1101

Bob’s Place Dandenong Crisis Accommodation, Housing Support and Family Focus

All services

Phone: 9792 0750

Fax: 9792 0751

Email: [email protected]

Address

35 Robinson Street, Dandenong, Victoria 3175

Opening hours: Monday to Friday, 9am to 5pm

Elizabeth Street Common Ground

Permanent supportive housing

Phone: 8359 0200

Fax: 8359 0201

Address

660 Elizabeth St, Melbourne VIC 3000

East St Kilda Crisis Accommodation and Housing Support for Women

All services

Phone: 9525 8499

Fax: 9525 8590

Email: [email protected]

Address

346 Dandenong Road, East St Kilda, Victoria 3182

Opening hours: Monday to Friday, 9am to 5pm

Education First Youth Foyer at Holmesglen Institute

Phone: 9564 6488

Fax: 9564 64890

Email: [email protected]

Address

629 Waverley Road, Glen Waverley, Victoria 3150

Education First Youth Foyer at Kangan Institute

Phone: 9309 3946

Email: [email protected]

Address

30 Cavendish Street, Broadmeadows, Victoria 3047

Launch Housing Research

Violet Kolar, Research Lead

Phone: 9288 9802

Email: [email protected]

Deb Batterham, Researcher

Email: [email protected]

Northcote Support

Support services

Toll free: 1800 834 125

Phone: 9466 0100

Fax: 9466 0101

Email: [email protected]

Address

279 High St, Northcote ,Victoria 3070

Opening hours: Monday to Friday, 9am to 5pm

Prahran Tenancy, Property and Housing Options

Tenancy and Property

Phone: 9537 7999

Fax: 9537 7797

Housing Options

Phone: 9526 8000

Fax: 9537 7797

Address

1/255 High St, Prahran VIC 3181

Opening hours: Monday to Friday, 9am to 5pm

South Melbourne Crisis Accommodation and Housing Support for Families

All services

Phone: 8626 5500

Fax: 8626 5599

Email: [email protected]

Address

217 Cecil Street, South Melbourne, Victoria 3205

Opening hours: Monday to Friday, 9am to 5pm

South Yarra Young Adults’ Service

Phone: 9826 9888

Email: [email protected]

Address

60 Wilson Street, South Yarra, Victoria 3141

Opening hours: Monday to Friday, 9am to 5pm

Southbank Crisis Accommodation and Housing Support

All services

Phone: 9699 4566

Fax: 9682 2070

Email: [email protected]

Address

52 Haig Street, South Melbourne 3205

Opening hours: Monday to Friday, 9am to 5pm

Collingwood Administration

Administration & CEO’s Office

Phone: (03) 9288 9600

Fax: (03) 9288 9601

Email: [email protected]

Address

1A 68 Oxford Street, Collingwood, Victoria 3066

Opening hours: Monday to Friday, 9am to 5pm

Fitzroy Administration

Media enquiries

Luisa Saccotelli

Mobile: 0447 964 899

Email: [email protected]

Southbank Administration

HR, Finance, IT and Client Services

Phone: 9699 6388

Fax: 9699 6790

Email: [email protected]

Address

52 Haig Street, South Melbourne 3205

Opening hours: Monday to Friday, 9am – 5pm

 

Feedback

Launch Housing is committed to constantly reviewing and improving our services and we welcome your feedback. To provide feedback on our services please send us a message via this form.

Get in Touch