If you are experiencing homelessness call 1800 825 955 (freecall number, open 24/7) or contact us about our services and programs.

If you are experiencing domestic violence and require urgent assistance you should call the police on 000. Otherwise you can call or go in person to your local police station to make a report. You can also get 24 hour advice, support and assistance from safe steps Family Violence Response Centre on toll-free 1800 015 188.

If you are experiencing family violence, you can now apply for court protection when and where you need to. Use the Neighbourhood Justice Centre’s new online Family Violence Intervention Order application. Easy to use, safe, and password protected. Fill it in in your own time, where and when it’s safest to do so. You can also get assistance completing an application at your local Magistrates Court. The Registrar is able to speak to you about your application.

Our Offices

Feedback, complaints and privacy

Launch Housing is committed to constantly reviewing and improving our services and we welcome your feedback. Launch Housing values all feedback, both negative and positive, and we believe it’s important to give clients the opportunity to influence the way we provide our services. This includes the ability to raise complaints about the delivery of services and have them dealt with fully, fairly and within a reasonable time frame.

To provide feedback on our services please complete the contact form below.

Launch Housing is committed to protecting the privacy and confidentiality of our clients and ensuring that we meet our obligations under the Privacy Act (2000), the Health Records Act (2001) and the Charter of Human Rights and Responsibilities Act (2006).

To find out more about making a complaint and how we protect your privacy, download our Working Together – Feedback, Complaints and Privacy brochure.

If you have a general enquiry (including feedback on our website) please complete the contact form below.

Get in touch