Crisis Accommodation Southbank


Launch Housing Southbank is a 51-bed crisis accommodation service in Melbourne. It offers short stays, case management, healthcare, and crisis supports to people in need of shelter and care. Southbank’s accommodation options include rooms for couples and singles.

While staying at the facility residents can use the communal kitchens, courtyard, lounge room, dining and activities room. Southbank is a pet-friendly crisis accommodation service, and it has women only areas. Support staff are on site 24/7 to provide assistance and care for residents.

Health Services at Southbank

A Star Health community nurse provides consults for Southbank’s residents in need of clinical care. This healthcare response is philanthropically funded by The Shine On Foundation.

At times, people experiencing homelessness need extra support and care to recover from substance use and alcohol dependencies. Our Alcohol and other Drugs (AOD) support workers form part of a multi-disciplinary team that specialises in harm reduction and prevention. This voluntary AOD service is exclusively for Southbank residents.

To look after a client’s holistic health we also offer wellbeing activities such as art groups, reflexology, and acupuncture.

Peer Support Workers

Peer Support Workers help clients as they build capacity and develop skills in problem solving, build community connections, and access recreation, training and employment opportunities. Peer Support Workers have a lived experience of homelessness.

Launch Housing Southbank is located at 52 Haig St, South Melbourne.

Access Services

To access our crisis accommodation your first step is to visit a Launch Housing office (access point) at Collingwood, St Kilda or Cheltenham.

Access points are opened Monday to Friday, 9am to 5pm.

To get housing advice or to speak to a support worker call 1800 825 955 (24/7 toll-free).