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Privacy Policy

Privacy & Confidentiality

The purpose of this policy is to make clear that the protection of privacy, as defined in the Privacy Act 1988 (Commonwealth), Privacy and Data Protection Act 2014 (Vic), the Health Privacy Principles in the Health Records Act 2001 (Vic) and the Australian Privacy Principles, is a legal requirement and is relevant to all Launch Housing’s dealings.

Launch Housing is committed to complying with these laws and to informing clients, supporters and relevant others about privacy and confidentiality in the way described in the Privacy Principles.

Read our organisation-wide privacy policy and learn more about how we protect client’s personal information.

Supporters & Donor Data Statement

Read our supporter and donor data statement and find out more about how we capture, store, and use your data. This statement provides information about how we manage the personal information we collect, hold, use and disclose. It’s important to us that the following information is easy to understand and is regularly updated and publicly available via our website.

Feedback

Launch Housing is committed to constantly reviewing and improving our services and we welcome your feedback. To provide feedback on our services please email [email protected]

If you have a general enquiry (including feedback on our website) please email us [email protected]

Complaints

Launch Housing values all feedback, both negative and positive, and we believe it’s important to give clients the opportunity to influence the way we provide our services. This includes the ability to raise complaints about the delivery of services and having them dealt with fully, fairly and within a reasonable time frame.

You can also download a brochure about our complaints procedure.