Our locations

Cheltenham Entry Point

Launch Housing Cheltenham is a designated homelessness access point. If you need assistance with housing advice, emergency shelter, crisis accommodation or an assessment please call or visit our office to discuss how we can help.

• Phone: 9556 5777
• Email: [email protected]
• Address: 344-348 Charman rd, Cheltenham 3192
• Opening hours: Drop in and phone-based service Monday-Friday 9.30am-4pm, phone and email support 4pm-5pm

Collingwood Entry Point

Launch Housing Collingwood is a phone and appointment-based, designated homelessness access point.

If you need assistance with housing advice, emergency shelter, crisis accommodation, or an assessment, please call us to discuss how we can help.

• Phone: 1800 825 955 (24/7 toll free) or 9288 9611
• Email: [email protected]
• Address: temporarily phone-only and appointment-based service (as of 14 April, 2025)
• Opening hours: Phone and appointment-based Monday-Friday 9.30am-5pm

St Kilda Entry Point

Launch Housing's St Kilda Entry Point is a phone and appointment-based, designated homelessness access point.

If you need assistance with housing advice, emergency shelter, crisis accommodation, or an assessment, please call us to discuss how we can help.

• Phone: (03) 8598 1111 or 1800 825 955 (24/7 toll-free)
• Fax: 8598 1101
• Email: [email protected]
• Address: temporarily phone-only and appointment-based service (as of 22 September, 2025)
• Opening hours: Phone and appointment-based Monday-Friday 9.30am-5pm

Housing and Outreach

• Phone: 8598 1111
• Fax: 8598 1101

Support

• Phone: 8598 1188
• Fax: 8598 1101

Southbank Crisis Accommodation and Housing Support

Phone: 9699 4566

South Melbourne Crisis Accommodation and Housing Support for Families

Phone: 8626 5500